Support Center

How can we help?

Search FAQs, open a ticket, or message a seller. Support tickets are for Souqy staff — seller chats live in Messages.

New ticket

Report an order, payment, account, or technical issue to Souqy support.

Chat with buyers or sellers about a listing — separate from support tickets.

Full FAQ covering buying, selling, and account security.

Meet in public, verify KYC badges, and keep deals on Souqy Messages.

Support hours: Sun–Thu, 9:00–18:00 AST. We reply on your ticket thread.

Look for KYC badges before you meet or pay.

Meet in public, bring a friend, and keep chats on Souqy.

Flag suspicious ads or users straight from the listing.

Prefer nearby deals you can inspect in person.

Identity checks when sellers verify

Meet in public · Inspect before you pay

Report listings and chats in one tap

Buy & sell across Saudi Arabia